Reviews / Associate your tags to your automated answers

One of Hexia.local’s great advantages is the ability to link your tags to automatic replies.

Step 1: Create a tag with the Auto-Reply option

When setting up a filter, or tag, enable the Auto-Reply option.

Step 2: Configure your reply templates

Prepare one or more reply templates adapted to each situation:

  • For negative reviews → “We are sorry for your experience; a manager will contact you shortly.”
  • For positive reviews → “Thank you for your kind words, they motivate us to keep going!”

When creating or editing a template, you can use the “Associated Tag” dropdown menu to link a tag to your template. Each time a review matches the criteria of your tag, Hexia.local automatically applies the correct reply.

Benefits

  • Significant time savings
  • Increased responsiveness (replies sent 24/7)
  • Consistent and professional customer experience

With this system, you ensure smooth and constant review management while maintaining an appropriate tone for each situation.